Support & FAQ
Support & FAQ
What is the shipping and order handling time
rders are usually processed within 15 business days. Some products, such as pre-orders and customised jewellery, may take longer. We're continuously striving to get your purchase to you sooner. However, in some unforeseen circumstances, it may take a bit longer. In such cases, we'll notify you of any delay immediately.
What are the shipping charges on International orders?
CountryShipping Cost : IndiaFree on orders above INR 100
What payment options are available on AULZE?
Currently, we accept Credit cards, Debit cards, UPI and Paypal.
Can I return my product?
Yes, you can return your jewellery within 3 days of delivery. Returns will only be accepted for unused products returned with the original invoice and packaging. Please send the product, packaging and invoice to the below address:
H-1893, third floor, sector-57, sushant lok 2, Gurgaon, Haryana, 122011.
Once QC is completed, you shall receive a refund within 7 days after adjusting any applicable fees and duties